Privacy Policy

North Iredell Animal Hospital respects your privacy and is committed to protecting the personal information of pet parents who visit our website or interact with our services. This policy explains how we collect, use, and protect your information.

Information We Collect

We may collect the following types of information:

Personal information you provide

• Name
• Email address
• Phone number
• Address
• Pet information, including name, breed, age, and medical history
• Appointment requests or form submissions

Automatically collected information

• IP address
• Browser type
• Device information
• Pages visited on our website
• Date and time of visits
• Interaction data related to website activity and advertising performance

This information helps us understand how visitors use our website and how we can improve your experience.

How We Use Your Information

We use your information to:

• Schedule and manage veterinary appointments
• Communicate about your pet’s care
• Respond to questions or requests
• Send appointment reminders or follow-up care information
• Improve our website and services
• Analyze website performance and marketing effectiveness
• Maintain accurate medical records

Pet parents rely on clear communication and consistent care, and we use your information to support that experience at every step .

Advertising and Analytics

We use third-party tools and tracking technologies to understand how our website performs and to improve our marketing efforts. These may include:

• Google Analytics 4 (GA4)
• Google Ads tracking and conversion tags
• Meta Ads tracking tools, including the Meta Pixel

These tools may collect information such as:

• Pages you visit
• Actions you take on the site
• Time spent on pages
• General location data based on IP address
• Device and browser information

This data helps us measure campaign performance, improve user experience, and deliver more relevant advertising.

Some of these services may use cookies or similar technologies to track activity across websites over time.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve website functionality
• Analyze traffic and user behavior
• Support advertising and remarketing campaigns

You can control or disable cookies through your browser settings. You may also see cookie consent options when visiting our website.

Sharing of Information

We do not sell your personal information.

We may share information only when necessary with:

• Veterinary specialists or referral partners involved in your pet’s care
• Service providers that support website analytics, hosting, or marketing
• Advertising platforms such as Google and Meta for campaign measurement
• Legal or regulatory authorities if required by law

All third parties are expected to safeguard your information and use it only for the intended purpose.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. This includes secure systems, limited access to sensitive data, and staff training.

Pet parents value professionalism and trust, and we apply those same standards to how we manage your information .

Your Privacy Choices

You have options regarding how your information is used:

• You may disable cookies through your browser settings
• You can opt out of personalized advertising through tools such as:
  • Google Ads Settings
  • Meta Ad Preferences

Your Rights and Choices

You have the right to:

• Request access to your personal information
• Request corrections to inaccurate information
• Request deletion of your data, where applicable

To make a request, contact us using the information below.

Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

Updates to This Policy

We may update this privacy policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Information

If you have questions about this privacy policy or how your information is handled, you may contact us at:

North Iredell Animal Hospital
Email: info @ nianimalhospital.com